1. Refund Eligibility

Refunds may be issued for:

Service failures or significant delays (exceeding 10 business days beyond estimate)
Lost or damaged shipments (with proper documentation)
Duplicate or erroneous charges
Cancelled shipments (before dispatch)

2. Refund Process

To request a refund:

Contact support@siegepointlogistics.com within 30 days of incident
Provide tracking ID and detailed explanation
Submit supporting documentation (photos, receipts, etc.)
Allow 5-7 business days for review and processing

3. Refund Amount

Refunds are limited to the original shipping charge. Insurance claims up to declared value are processed separately. See our Liability Disclaimer for maximum coverage.

4. Partial Refunds

Partial refunds may be issued if:

Delay exceeded agreed timeframe but delivery was completed
Service did not fully meet specifications
Documented evidence supports proportional deduction

5. Non-Refundable Situations

Refunds are NOT issued for:

Shipper error or incomplete address information
Recipient refusal of delivery
Inadequate packaging causing damage (not our fault)
Claims made after 30 days

6. Processing Timeline

Approved refunds are processed within 7-10 business days. Refunds are credited to the original payment method.

7. Appeals

If a refund request is denied, you may appeal to our Resolution Team within 15 days.